Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

We checked in and they asked if we voted for trump. Then said he would give us the worst room if we voted for him. We responded saying we don't want to talk about politics on vacation and then he continued to ask my 12 year Old son who we voted for. Since liberals are a bunch of bullies, I taught him to say he doesn't follow politics at his age. Then he proceeded to ask my 10 year old daughter who was taught to answer the same thing. I was amazed but walked away calmly. I guess crazy liberals live everywhere, including Mexico at the Riu Puerta Vallerta. Well, he did give us the worst room and we had to switch rooms the next morning. I won't go into more details but even the second room has pillows that smell Like vomit. My third day was the worst. I thought no drink service at the pools Was bad, but it is topped by no chairs at the pool or beach. We had to walk down the beach to the other Riu hotel where they have a huge excess of chairs. My family and other had to do the same thing and basically take our own chairs off the piles of chairs as employees watched and didn't help. I guess I got the brunt of it because I cut the top of my toe off because of smashed glass in the sand next to the restaurant on the beach. Now I can walk,

Swim or even Stretch out in the gym because I can't wear shoes. Only flip Flops borrowed from my wife work ok. I have blisters all Over the Rest Of my feet from walking funny. By the way the hotel won't reimburse me a dune for the irresponsibility of leaving broken glass on the beach. Not even andiscount for not being to do anything but sleep at their hotel. This place

Is the worst. The food is weak, the service

Is non existent. Since I can't walk, I sat at the pool yesterday for ten hours and one guy came around and offered me One drink at this so called all inclusive resort. I'm stuck here for ten more days too while my kids are Pissed that I can't play with them. Run for the hills. I will

Never stay at a Riu hotel

Again. Based on the anger from the front desk, I may never do a Mexico trip again. I could say far more but my fingers may get blistered and then I'm really screwed. Stay in the United States is my advice. I'm done with Mexico. I now see I'm just a dollar sign to them and don't plan to give them

Any more!!!!!!!!!!!! You should consider this


Product or Service Mentioned: Riu Customer Care.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Nov 17, 2016.
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Clute, Texas, United States #1257065

All issues were never resolved. We bailed out of this hotel over ten days early.

Found another hotel with one more higher apple Rating and found the difference was night and day.

I also see this as Apple Vacations fault for advertising this hotel at such anhgh standard when it should be a three apple hotel. This is two star rating of four in the United States.

Dothan, Alabama, United States #1242147

I hear the same from all Sorts of people who never wanted to complain. I thinks it's time people

Start to boycott such hotels, organizations and countries.

I'm amazed politics was ever brought up.

I also heard that the Fox News channel in this city has been frozen for a week now while all the other channels still operate correctly. The silent majority needs to start being more vocal and not look the other way as we have been raised.

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