Stay away from this hotel! 1. Rooms: very small and dirty, just enough space to go around the bad. Cockroaches in the room running at night. The bad sheeting was not replaced for 3 days and we talked to our Apple vacation rep about it, he was not surprised. After we...Read more
We are at the RIU in MONTEGO BAY, JAMAICA. There was a problem with the rooms not matching the descriptions we booked and I was treated poorly by the hotel management and staff. I tried to talk to the Apple Vacations representative Galleon at the resort and he...Read more
The Palace Resorts have several programs for "membership" with the most exclusive,suprisingly, the most expensive. Several freebies are included to add weeks and amenities to their "all inclusive" offerings. Warning!!!I attempted to set up a family benefit and it...Read more
Do not stay at a resort owned by the RIU organization. I stayed there and had an awful experience. Our room was robbed by the cleaning staff, the food is garbage, the staff is rude, the resort is dirty, the room smelled moldy, and the hotel manager never returned a...Read more
Do you have something to say about Riu? What happened? What can we help you with?