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We arrived at the above named hotel 19th December 2017 for two weeks stay, when we offered our Riu class cards to be updated,THAT is when we were told that the hotel was NOT a RIU hotel and had been bought by another company at the beginning of December, therefore the...
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Puerto Plata, Puerto Plata
#1169363
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@RiuHoteles so i have been at your resort for a week and I'm going to ask my credit card company for a full refund.... first I had to cancel my friend coming with me who was staying in the same room they refused to refund me that back.... then there was a murder in...
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2.0
Sardinal De Carrillo Costa Rica, Guanacaste Province
#1122970
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I regret to write a letter of complaint for poor experience that myself and 11 family members encountered while visiting your hotel. Myself, my husband and 10 other family members were greeted by your wonderful front desk staff. We enjoyed our first 4 days at the hotel...
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3.5
Montego Bay, Saint James Parish
I didn't like
  • Read my review please
#1107100
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Riu - False Advertisement
Riu - False Advertisement
Riu - False Advertisement
Trip adviser has a promotion stating I would be given 500 welcome points if I joined the riu class program I did but was not given points... I emailed trip adviser and they told me it was RIU's responsibility when I called RIU they said it was Trip Advisers...
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3.0
#998945
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Riu Customer Care Review

I stayed in the rui ocho rios in Jamaica and i can see from someone elses complaite they need to more careful in the people they employe for entertainment staff as one of them slept with my partner when she was drunk and they still have him employed after complaining to them theu dont care
1.7
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#993835
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Despite Jamaica being a beautiful Island . The RIU needs to be more aware of the people they employ. Maybe it is not a concern to them, but as a company that has a major impact with people .. they should . The RIU club hotel in Negril has one person along with others...
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2.4
#987343
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Worst customers service experience!! that I have ever experienced with a reservation call center. Could not understand the person with heavy accent for a simple question before I reserved. Person was not paying attention as there must have been a party there with all...
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Anonymous
Dan

I agree management tossed my 73 year mom with brain issues out for having bed accidents

1.6
#963100
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We checked in and they asked if we voted for trump. Then said he would give us the worst room if we voted for him. We responded saying we don't want to talk about politics on vacation and then he continued to ask my 12 year Old son who we voted for. Since liberals are...
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Anonymous
Anonymous

All issues were never resolved. We bailed out of this hotel over ten days early. Found another hotel with one more higher apple Rating and found the difference was night and d...

Mjg3587
Anonymous

I hear the same from all Sorts of people who never wanted to complain. I thinks it's time peopleStart to boycott such hotels, organizations and countries. I'm amazed politics ...

1.0
#956797
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I SPENT OCT 19 THRU OCT 24 AT RIU IN PARADISE ISLAND NASSAU I HAVE BEEN THERE 9 TIMES BEFORE AND WAS VERY HAPPY THIS TIME IT WAS BAD MAYBE DUE TO THE HURRICANE MATTHEW WE SHOULD HAVE BEEN ADVISED ON THE LIMITED RESTURANTS MEANING 1????????????? BEFORE ARRIVING THEY...
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#943935
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Stayed at Riu Garopa/Riu Fununa Cape Verde for a week starting on 24th June 2016 until 1st July 2016 We were informed that the hotel would be closing for renovations after we left on the 1st July however this was not the case and renovations started the day after we...
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1.3
#900988
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