Riu Reviews and Complaints
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Visited “Riu Palace” Costa Rica in April. We made reservations for the “Riu Palace” 2 months prior to going to Costa Rica. We got picked up at the airport by a Riu representative to go to the Riu Palace and arrived at the Palace where our reservation was found but they...
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Sardinal De Carrillo, Guanacaste Province
I didn't like
- No room for me when i arrived
If I go somewhere I respect rules; well they don’t at riu Vallarta. There were more kids in the adult pool than the separate kids pool . There were people drinking out of glass bottles at pool and everyone just doing what they wanted. And since when can you save every...
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Product
I liked
- Bar staff
I didn't like
- Food
- Room was damp
All I have to say is.. Fernando the manager needs to be fired. I really hope that is correct name, because I believe he gave me someone else name. I went to Miami and the manager told me to go through the garbage to find my receipt to prove that I didn't utilize a...
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Product
I liked
- I liked the staff kevin
I didn't like
- Fernando
- I was disappointed with the short fat spanish manager
I booked my stay at RIU Bavaro in Punta Cana, Dom Republic, and they told me that if I found a lower rate to send proof to bestprice@RIU.com and the lower price would be honored in addition to a 10% off. I've had to cancel my reservation twice showing proof of lower...
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We booked a two weeks holiday beginning on 25/4/2018 at the Dunamar before it opened on 2nd December 2017. A few weeks later we decided that Tui was offering such a good deal that we booked again for another two weeks holiday, 13/2/2018. My wife and I have just...
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Product
We arrived at the above named hotel 19th December 2017 for two weeks stay, when we offered our Riu class cards to be updated,THAT is when we were told that the hotel was NOT a RIU hotel and had been bought by another company at the beginning of December, therefore the...
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@RiuHoteles so i have been at your resort for a week and I'm going to ask my credit card company for a full refund.... first I had to cancel my friend coming with me who was staying in the same room they refused to refund me that back.... then there was a murder in...
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Sardinal De Carrillo Costa Rica, Guanacaste Province
Product
I regret to write a letter of complaint for poor experience that myself and 11 family members encountered while visiting your hotel. Myself, my husband and 10 other family members were greeted by your wonderful front desk staff. We enjoyed our first 4 days at the hotel...
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Montego Bay, Saint James Parish
Product
I didn't like
- Read my review please
Trip adviser has a promotion stating I would be given 500 welcome points if I joined the riu class program I did but was not given points... I emailed trip adviser and they told me it was RIU's responsibility when I called RIU they said it was Trip Advisers...
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Similar to Riu
Riu Customer Care Review
I stayed in the rui ocho rios in Jamaica and i can see from someone elses complaite they need to more careful in the people they employe for entertainment staff as one of them slept with my partner when she was drunk and they still have him employed after complaining to them theu dont care
That complaint is far too long to read in its entirety. Advice : stay out of the 3rd World.