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"-5" out of 5 Just came back from our week vacation at RIU PALACE ARUBA Let me start from good things 1. The location is great. 2. The beach was gorgeous - sugar white sand and clear and clean turquoise water! 3. The food was Ok. BUT I'm really disappointed with...
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3.1
Noord, Noord
I didn't like
  • Customer service
#887522
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Do not forget to take your credit card if you have purchased your holiday on line and check any original paperwork sent if you have upgraded your room.DO NOT BELIEVE THE RECEPTION SUPERVISOR – JOY ANN ALLEN – check everything she says is correct before handing money...
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2.1
Bedford, Bedfordshire
I liked
  • Food
  • Spa
  • Location
I didn't like
  • Misleading information at hotel
  • Such as wrong prices or food not on offer but on the menus
  • Supervisory call centre
#873169
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My husband and I were finally able to take our honeymoon 13 years after we got married. We made our reservations through a travel agent and the vacation was booked through Fun Jet Vacations. We stayed at the Riu Sante Fe in Cabo San Lucas. A gentleman by the name of...
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1.4
I liked
  • View from the room
I didn't like
  • Customer service
  • Management
  • Food
#864144
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OMG! I WISH I READ THIS BEFORE! I HAD A VERY VERY BAD EXPERIENCE AT THE RIU HOTEL IN CANCUN MEXICO, NO CUSTOMER SERVICE AT ALL, AND ACTUALLY WOULD LIKE TO WRITE A LETTER TO THE CORPORATE BUT DONT KNOW WHO CAN I CONTACT REGARDING THIS MATTER, THIS IS SUPPOSE TO BE A...
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2.8
Zona Hotelera, Quintana Roo
I liked
  • Buffet
I didn't like
  • Management
  • Policies
  • Customer service
#837664
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This was our 3rd trip to the Palace never again. The food was cold/old and recycled at the buffet. You could not eat at the restaurants it was awful. Wedding parties had preference and we were shown away at the Italian restaurant. The Riu Palace has taken a nose dive,...
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1.1
Mission, British Columbia
#833247
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Avoid the RUI Resort in Aruba as it is old, dirty and poorly managed. Their customer service is terrible and most employees are rude and lack any drive to provide at least fair customer service. No matter where one is in the world, customer service should always be a...
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1.4
#815646
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My wife & I arrived on Thursday March 17 by Private Chauffeured Cadillac Escalade. We had 6 pieces of Luggage for our 5 day - 4 night stay. There was No Bellboy in site and we needed to take our own luggage inside and to the reception desk. At check in we mentioned the...
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Anonymous
Anonymous

When you are used to better this hotel leaves a lot to be desired. Luckily you checked out when you did as you missed all the drunken vulgar misbehaving people that disturbs t...

1.9
I didn't like
  • Food
  • Customer service
  • Rooms
#814970
Reply to reviews
Our vacation January 16-22, 2016 to the Riu Palace Bavaro in the Dominican Republic was not enjoyable and we were not compensated or helped with the unacceptable situations.  When we booked the vacation we were looking forward to a beautiful, peaceful and all inclusive...
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Anonymous
Anonymous

Well written and complete. I will NEVER go to the DR. Too many opportunities for things to go wrong. Thank you

1.3
Bávaro, La Altagracia Province
I didn't like
  • Management
  • Customer service
  • Rooms
#784770
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First time visiting Dominacan Republic but not first time staying at a Riu. The hotel on arrival was elegant and beautiful with a closed in and air conditioned lobby. Our first room smelled like mold and had double beds when we specifically asked for King. We opted to...
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2.2
Norton, Massachusetts
#755039
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Hotel Reservation Review

Reservation ID WRC017NJ I was told late check out is $25/ person when done reservation early January, but now I'm at riu playa blanca & I'm told it's $40/ person. This is for Mar. 18. My riu class no is 91489665. Please fix it & email me or advise front desk. Thx Rola
#607782
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