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My husband and I were finally able to take our honeymoon 13 years after we got married. We made our reservations through a travel agent and the vacation was booked through Fun Jet Vacations. We stayed at the Riu Sante Fe in Cabo San Lucas. A gentleman by the name of...
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1.4
I liked
  • View from the room
I didn't like
  • Food
  • Customer service
  • Management
#864144
Reply to reviews
OMG! I WISH I READ THIS BEFORE! I HAD A VERY VERY BAD EXPERIENCE AT THE RIU HOTEL IN CANCUN MEXICO, NO CUSTOMER SERVICE AT ALL, AND ACTUALLY WOULD LIKE TO WRITE A LETTER TO THE CORPORATE BUT DONT KNOW WHO CAN I CONTACT REGARDING THIS MATTER, THIS IS SUPPOSE TO BE A...
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2.8
Zona Hotelera, Quintana Roo
I liked
  • Buffet
I didn't like
  • Rooms
  • Customer service
  • Policies
#837664
Reply to reviews

This was our 3rd trip to the Palace never again. The food was cold/old and recycled at the buffet. You could not eat at the restaurants it was awful. Wedding parties had preference and we were shown away at the Italian restaurant. The Riu Palace has taken a nose dive,...
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1.1
Mission, British Columbia
#833247
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Avoid the RUI Resort in Aruba as it is old, dirty and poorly managed. Their customer service is terrible and most employees are rude and lack any drive to provide at least fair customer service. No matter where one is in the world, customer service should always be a...
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1.4
#815646
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My wife & I arrived on Thursday March 17 by Private Chauffeured Cadillac Escalade. We had 6 pieces of Luggage for our 5 day - 4 night stay. There was No Bellboy in site and we needed to take our own luggage inside and to the reception desk. At check in we mentioned the...
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Anonymous
Anonymous

When you are used to better this hotel leaves a lot to be desired. Luckily you checked out when you did as you missed all the drunken vulgar misbehaving people that disturbs t...

1.9
I didn't like
  • Customer service
  • Rooms
  • Management
#814970
Reply to reviews
Our vacation January 16-22, 2016 to the Riu Palace Bavaro in the Dominican Republic was not enjoyable and we were not compensated or helped with the unacceptable situations.  When we booked the vacation we were looking forward to a beautiful, peaceful and all inclusive...
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Anonymous
Anonymous

Well written and complete. I will NEVER go to the DR. Too many opportunities for things to go wrong. Thank you

1.3
Bávaro, La Altagracia Province
I didn't like
  • Rooms
  • Food
  • Management
#784770
Reply to reviews
First time visiting Dominacan Republic but not first time staying at a Riu. The hotel on arrival was elegant and beautiful with a closed in and air conditioned lobby. Our first room smelled like mold and had double beds when we specifically asked for King. We opted to...
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2.2
Norton, Massachusetts
#755039
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My family and I vacationed at the Riu Emerald Bay in Mazatlan, Mexico back in early August 2014. Every day we were there a young lifegaurd named Eduardo who worked at the beach refused to let anyone in our family use any of the hotels boogie boards. He said the waves...
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Mazatlan, Sinaloa
#537750
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Hotel desperatly needs to be updated. I had a total of 10 cockroaches in my room. No hot water all week. Entire hotel does not have any tissue or paper towels anywhere. They hardly had bottled water and their filtered water tastes like bleach. The food was so poor and...
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2.0
Holguin, Cuba
#534421
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We were staying in Riu resort at Jamaica, Montego Bay ( August, 2013 ). My child came back with salmonella infection!!! The only food we ate was that served at the resort's restaurants. There is not much more I can add to this - it's extremely serious disease caused by...
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#440712
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